Privacy
How Jim uses and protects your information.
Updated August 17, 2026
Waitlist and account information
When you join the private alpha waitlist, we store your email address and when you joined. If you receive access, we may also collect your name, phone number, time zone, age eligibility, SMS consent choices, and subscription status.
Fitness and coaching information
To personalize coaching, Jim may store information you choose to provide about your goals, experience, schedule, equipment, training environments, body measurements, limitations, and injuries. We also store coaching messages, readiness check-ins such as energy, sleep, and soreness, planned and completed workouts, sets, weights, reps, effort, feedback, goals, and reminder preferences.
Billing, usage, and technical information
If you subscribe, Stripe processes payment details and sends Jim customer, subscription, and payment-status records. We may also keep essential session cookies, security and delivery logs, and limited product-usage events needed to operate, protect, and improve the service. Jim does not use advertising cookies.
How we use information
We use this information to manage access, obtain and honor SMS consent, send coaching messages, generate and adapt workouts, remember training history, track progress, process subscriptions, provide support, prevent misuse, and improve reliability. Joining the email waitlist alone does not enroll you in text messages; we ask for separate SMS consent before coaching texts begin.
Text messaging
Text messaging is separate from the email waitlist. Before subscribing, review Jim’s dedicated SMS opt-in page and text JOIN to the published number. Before JOIN, Jim sends no coaching, marketing, or opt-in solicitation. Recognized help or opt-out keywords may receive Twilio’s required compliance reply; unrecognized first messages receive no automated reply. After consent, message frequency varies based on your interactions and coaching activity, and conversational replies may continue as needed. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.
Service providers and sharing
We share information with providers as needed to operate Jim. These include hosting and database providers, Twilio for SMS delivery, Stripe for billing, and AI providers such as Anthropic and optional OpenAI services for coaching responses and exercise search. We do not sell personal information or share it for third-party advertising. Mobile phone numbers, SMS opt-in data, and consent records are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We share this mobile information only with service providers needed to operate Jim, including Twilio, and when required by law.
Retention and your choices
We keep information while it is needed to provide the private alpha, maintain security and consent records, meet legal obligations, and resolve disputes. You can ask to access, correct, or delete your information, or close your alpha account, by emailing support@jim.fit. Some billing, consent, security, or transaction records may need to be retained.
Safety, security, and age
Fitness and readiness information can be sensitive. We use administrative and technical safeguards designed to protect it, but no system is perfectly secure. Jim is currently for people ages 16 and older. Contact us if you believe someone under 16 has provided information.
Updates and contact
We may update this policy as the private alpha changes and will post the current date on this page. Questions or privacy requests can be sent to support@jim.fit.